FAQ on Decor Essentials

Do I just place an order and pay?

Although the option is available, please first contact Decor Essentials before placing any online orders to make sure we have the stock available and allow us to give you a discount should it be applicable. The last thing we would want to do is take your money and not have the stock due to rush orders and manufacturing.

Our delivery costs included?

Unfortunately, delivery costs are not included, Durban Free delivery t&c. In other areas please request a Quote.

Am I allowed to collect?

Yes, you are most welcome to collect or even send your own courier after payment has been completed.

Can I pay at Decor Essentials Wholesalers?

We do not accept cash at our premises, but we do have card facilities if you wish to pay by card however we do suggest eft prior to the collection also eft has to clear our account.

When will my goods be delivered?

Due to the high rate of fraud, all goods will only be released for delivery/ collection when funds clear in our account and in accordance with specified lead times. Please check our Terms and Conditions.

Are goods readily available?

Most items are readily available, but naturally, we might not have stock of everything at all times. Custom-made goods are made to order and lead times apply.

 Who else buys from Decor Essentials?

We supply a host of customers from wholesalers, to retailers and the general public.

Can I order without creating an account?

To get the best Experience whilst shopping with Decor Essentials it’s always an amazing idea to create a user account. By creating a user account you can log onto your mobile phone app which allows you to track your order from Placing your order to the Arrival of the parcel at your door. All the way…

How do I create an account?

If you already have an account with us, click on “Login” on the top right side of the page and enter your login details. If you do not have an account with us, click on “Register” under log-in and enter your details to register an account with us.

Where are you based?

We are based at 4 Gelder Road, Clare Estate, Sydenham, Durban, KwaZulu Natal, 4091.
Please note that all items are stored at our warehouse and not at the above address. We have a small showroom and a team that will receive you, please do call in prior to your arrival due to limited trading floor and covid protocol

How do I contact customer service?

If you have any queries, don’t hesitate to reach out to us with the following contact information:
Contact: +27 (031) 269 1079 / +27 (082) 871 2929. Email: [email protected] or [email protected]
P.S . We only trade Monday to Fridays

Orders and Payments: Do you have an in-store shopping option?

We trade as an Online Store however we do allow walk-ins on appointment only

How do I place an order?

There are 3 ways you can place an order:
1. DIY
You can order easily by using our online store. When you find an item you are interested in, click on “Add To Cart”. Once all your items are added to the cart, click on “View Cart” to check your order. Once you check your order, click on “Proceed To Checkout”. On this page, add your delivery address and choose your payment option. Once done, click on “Place Your Order”. Your order is now complete!

2. Whatsapp us +27 ( 081) 377 6935 / +27 (082) 871 2929 Your order and Our Sales Team would forward you a competitive Quote. The Quote would include banking details into which you can make payment. Once payment has been, kindly forward POP ( Proof of payment) to the above WhatsApp number

What payment options do you offer?

You can choose to make a payment using one of our online payment gateways. If you want to pay using Credit & Debit Card, you can do so by selecting the Payfast Option. If you want to pay using EFT, you can select the Payfast or Ozow payment gateway also Eft Direct into our Fnb bank account. If you would like to pay over 6 weeks interest-free, you can select the Payflex payment gateway.

Do you keep all items in stock?

All items available for purchase on our online store are NOT kept in stock. 7-21 days lead time are required depending on the nature of the products as certain items needs to be manufactured and others need to arrive at our premises from our wide range of suppliers

How long does it take for an order to be dispatched for delivery?

Dispatching of items depends on the nature of the product: estimate Only
Kithenware, sportsware, Bed Linen… 2 working days
Furniture: 7-21 days
Tents, Trailers, and similarly manufactured products -7-21days

What delivery options do you offer?

We currently offer two delivery options
Courier prepaid– These are door-to-door services. Courier charges would be made directly to Us.
Courier Postpaid– These are door-to-door services and payment for courier would be made directly to the courier company.
Collect-You can collect from us free of charge.
Weekends and Public Holidays excluded