Stretch TentsDE Shipping & Delivery Policy
Please be advised due to the high volume of orders being received our shipping policy will be amended as follows:
Category A: Items that are ready to pick – Homeware, Readymade Items. Kitchenware, Domestic Machines, Habby, small quantities of catering items
Category B: Items that require a lead time – need to be cut, sewn, counted or ordered from supplier
Category C: Items such as furniture that need to manufactured and that need custom crafting.
Orders with Category A items Placed & Paid for will only be packaged the next Morning, which will be sent out by courier within 48 hours of Payment reflecting in our account.
Orders with Category B items Placed & Paid for will Join The Queue for picking & processing the next Morning. Once processed will be sent to the Warehouse for Packaging & Dispatch.
Order with Category C items. Placed & Paid for will Join The Queue for Custom Factory manufacture.
If items have to be ordered, we will notify you of the lead times & keep you updated
Orders Placed & Paid for that contain large , bulky items will require 48 – 72 hours to package and will be couriered out within 96 hours of payment reflecting in our account.
Delivery of your order may vary. Please allow 5-7 Working Days for your Items to reach you from the time the item has been collected by the courier & Not From the Time you have made Payment.
In general Durban deliveries can and in most circumstances be delivered within 2-3 days, however we cannot guarantee this, as we are utilising courier companies to fulfill the packages.
Also Johannesburg deliveries can take 3-4 days, however we cannot guarantee this, as we are utilising courier companies to fulfill the packages.
Items such as Rails, Rods and Curtain Accessories, Wallpaper, Tents in most cases will be drop shipped directly from the manufacturers warehouse. This will add 2-3 days to your delivery time. The items are packaged and prepared for shipping in a much larger facility and this allows these type of items to not be damaged during transport.
If special requests have been made for Overnight Shipping & the additional overnight Shipping Charges Have been Paid, these orders will take preference and will endeavor to have this items couriered out on the same day, please note we cannot send out same day delivery / overnight delivery of any item after 10:30 am, as this will not be packaged in time for the collection by courier.
We offer delivery to most parts of South Africa at standard Shipping Rates calculated by the courier services we utilise.
Shipping charges are subject to change without prior notice as these are determined by the courier themselves.
We will try our level best to meet our clients expectations and have the items you have ordered in a acceptable and reasonable time frame, However, there are many factors that are out of our control and we cannot be held liable for parcels being delivered late or misrouted by the courier.
We will always try to ensure the satisfaction of the client but we must stress that our core business is not Logistics and therefore cannot make any promises or guarantees with regards to delivery times.
Please ensure you place your orders well ahead of time.
For Countries residing outside South Africa, Please Call us or whatsapp us for Courier costing Quote as we now ship globally.
Happy Shopping!