Frequently Asked Questions

Accounts and Contact Information

Can I order without creating an account?

To get the best Experience whilst shopping with Decor Essentials its always an amazing idea to create a user account. By creating a user account you can log onto your mobile phone app which allows you to track your order from Placing your order to Arrival of parcel to your door. All the way…

However it is possible to order without creating a user account

How do I create an account?

If you already have an account with us, click on “Login” on the top right side of the page and enter your login details. If you do not have an account with us, click on “Register” under log-in and enter your details to register an account with us.

Where are you based?

We are based at 4 Gelder Road, Clare Estate, Sydenham, Durban, KwaZulu Natal, 4091. You can find our Business details here: 

N.B. Please note that all items are stored at our warehouse and not at the above address. We are have a small showroom and a team that will receive you, please do call in prior to your arrival due to limited trading floor and covid protocol.

How do I contact customer service?

If you have any queries, don’t hesitate to reach out to us with the following contact information:
Contact: +27 (031) 269 1079 / +27 (082) 871 2929
Email: [email protected] or [email protected]

P.S . We only trade Monday to Fridays

Orders and Payments

Do you have an in store shopping option?

We trade as an Online Store however we do allow walk ins on appointment only.

How do I place an order?

There are 3 ways you can place an order:

1.DIY

You can order easily by using our online store. When you find an item you are interested in, click on “Add To Cart”. Once all your items are added to cart, click on “View Cart” to check your order. Once you check your order, click on “Proceed To Checkout”. On this page, add your delivery address and choose your payment option. Once done, click on “Place Your Order”. Your order is now complete!

2. Whatsapp us +27 ( 081) 377 6935 / +27 (082) 871 2929 Your order and Our Sales Team would forward you a competitive Quote. The Quote would include banking details which you can make payment into. Once payment has been , kindly forward POP ( Proof of payment) to the above whatsapp number.

3. Email us : [email protected] and we would forward you a competitive Quote. The Quote would include banking details which you can make payment into. Once payment has been , kindly forward POP ( Proof of payment) to the above whatsapp number.

What payment options do you offer?

You can choose to make payment using one of our online payment gateways. If you want to pay using Credit & Debit Card, you can do so by selecting the Payfast Option. If you want to pay using EFT, you can select the Payfast or Ozow payment gateway also Eft Direct into our Fnb bank account. If you would like to pay over 6 weeks’ interest-free, you can select the Payflex payment gateway.

Do you keep all items in stock?

All items available for purchase on our online store are NOT kept in stock. 7-21 days lead time are required depending on the nature of the products as certain items needs to be manufactured and others need to arrive at our premises from our wide range of suppliers

Dispatch

How long does it take for an order to be dispatched for delivery?

Dispatching of items depends on the nature of the product: estimate Only

Kithenware, sportsware, Bed Linen… 2 working days

Furniture : 7-21 days

Tents, Trailers and similar manufactured producrs -7-21days

 

What delivery options do you offer?

We currently offer two delivery options.

Courier prepaid– These are door-to-door services. Courier chargers would made directly to Us.

Courier Postpaid– These are door-to-door services and payment for courier would be made directly to courier company.

Collection – You can collect from us free of charge.
Weekends and Public Holidays excluded.

Returns and refund